Return, Refund and Exchange Policy

Returns and Exchanges

What is FashionXglobal' return policy?

While we do our best to ensure you receive the perfect order by quality checking and photographing most of the items before shipment, things can sometimes go not as expected. We offer a 14-day return period for our orders and depending on the reason for return, the following would apply.

What if I receive a defective or wrong item?

Contact us using the "Talk to Store" button in the receipt from the app under "Orders", or simply email crm@fashionxglobal.com. Please attach photos of the item that shows the issue with the item received (alternatively it can also be uploaded in chat in the app by pressing "Talk to Store" button under the specific product you ordered).

Once we have reviewed and your return request is accepted, we will exchange the item at no cost to you and arrange pick-up and delivery. Cash refunds are only available for defective or wrong items, which will be handled on a case-by-case basis by our customer service team.

What if I receive an item that is not a good fit and would like to exchange it?

Yes, exchanges are possible within the 14-day period. For exchanges due to fit or style preferences, 50% of the return and reshipping cost will be borne by the customer and we will take care of the other 50% for you (For any item that was part of a gift or giveaway, the cost of return and reshipping will be borne by the customer).

What if I receive an item that I just don't want to keep and would like to return?

For returns due to not liking the product, initiate a return by contacting our customer service team through the "Talk to Store" button on your receipt or by emailing crm@fashionxglobal.com. A $15 return fee applies for standard returns ($30 for evening gowns). In this situation the refund will be in the form of an in-store credit that can be used anytime in the next 30 days. We would also gift you a 10% coupon to ensure you are able to choose an alternate that you would like with a little extra from us (For any item that was part of a gift or giveaway, the cost of return and reshipping will be borne by the customer).

Return Conditions

What condition should the items be in for a return?

All items must be:

• Unworn and in original condition with all tags attached
• Free of marks, stains, and odors
• Accompanied by the original receipt or proof of purchase

Are there any special conditions for certain items?

Due to hygiene reasons, we do not accept returns or exchanges for bodysuits and swimwear.

Return & Refund Process

How does the return process work?

1) Contact customer service.

2) Receive return authorization and instructions.

3) Send the item back.

4) Once received and inspected, it typically takes 5-7 business days to process. In-store credits are processed instantly upon approval of the return.

Customer Service

For additional assistance, contact our customer service team:

• Email: crm@fashionxglobal.com
• Live Chat: Available on our app where you can press "Talk to Store" button under the product you ordered